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Customer Service Specialist

2 months ago

Fort Worth, Texas, United States Loris Full time
About the Role

We are seeking a skilled and enthusiastic Barista to join our team at Lori's Recharged coffee shops. As a Barista, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by practicing GUEST standards (Greet, Understand, Educate, Suggest, and Thank) to ensure a positive experience for our guests.
  • Order Taking and Processing: Take guest orders and process payments using our point of sale (POS) system with accuracy and efficiency.
  • Beverage Preparation: Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies, to our guests' specifications.
  • Food Preparation: Prepare food items such as sandwiches, pastries, and salads to meet the needs of our guests.
  • Cleanliness and Sanitation: Ensure the cleanliness and sanitation of the work area, equipment, and utensils to maintain a safe and healthy environment.
  • Inventory Management: Maintain inventory of supplies and restock as needed to ensure a smooth operation.
  • Team Collaboration: Collaborate with team members to ensure efficient operations and provide support when needed.
Requirements
  • Communication and Interpersonal Skills: Possess strong communication and interpersonal skills to effectively interact with guests and team members.
  • Attention to Detail: Demonstrate attention to detail for accurate order taking and preparation.
  • Basic Math Skills: Possess basic math skills for cash handling and retail transactions.
  • Teamwork: Ability to work well in a team setting and provide support when needed.
  • Food Handling and Safety Knowledge: Knowledge of food handling and safety regulations is preferred.
Physical Demands and Working Conditions
  • Standing and Mobility: Stand on feet for up to eight hours/day and perform repetitive motion including bending, stooping, and reaching.
  • Lifting and Carrying: Lift objects, ice, products, and boxes up to 30 lbs.
  • Working in a Small Space: Work in a small space with limited mobility.