Customer Service Representative

3 weeks ago

Fort Worth, Texas, United States OneMain Financial Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at OneMain Financial. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, responding to inbound caller inquiries, and resolving account matters in a timely and professional manner.

Key Responsibilities

  • Respond to inbound caller inquiries on general claim or benefit questions and status requests
  • Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve account matters
  • Maintain and notate all appropriate information and documentation on customer accounts
  • Process calls from internal Team Members with inquiries on benefits or policies
  • Maintain accounts and update information in various databases
  • Provide explanations of programs, benefits, and policies
  • Track the reason for each call to ensure successful resolution

Requirements

  • High School Diploma or equivalent
  • 3+ years Customer Service experience
  • Good verbal and written communication skills
  • Good listening skills and high degree of accuracy required
  • Self-starter, requiring little or minimal supervision
  • Ability to handle multi-faceted tasks
  • Ability to resolve difficult or pressure situations with minimal supervision

Preferred Qualifications

  • Customer service experience, contact center experience preferred
  • Insurance experience preferred

What We Offer

At OneMain Financial, we offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and paid holidays. We are an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer, committed to diversity and inclusion.

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