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Field Service Engineer III

2 months ago

Norman, Oklahoma, United States ECS Limited Full time
Job Description:

ECS Limited is seeking a highly skilled Field Service Engineer III to join our team in Norman, OK. As a key member of our engineering team, you will be responsible for reviewing, validating, and creating technical documentation, providing Tier III field service support, and troubleshooting complex equipment systems.

Key Responsibilities:
  • Provide field support by phone and on-site visits to analyze, evaluate, and resolve equipment system malfunctions and performance deterioration.
  • Offer technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.
  • Participate in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability, and provide recommendations on equipment changes and enhancements.
  • Maintain and update national equipment information database systems, and establish procedures and methods for information collection, analysis, and reporting.
  • Conduct data mining and root cause analysis activities to identify trends, outliers, and anomalies, and use information to develop recommendations to improve machine service, performance, and reduce costs.
  • Verify and validate engineering and technical documentation, create technical documentation based on engineering and COTS information, and utilize technical knowledge and experience to work with multi-discipline groups to provide technical documentation and equipment support.
  • Participate in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment system performance.
  • Provide information to and coordinate with field maintenance on the provisioning of repair parts for national equipment maintenance programs, and offer technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.
Requirements:
  • Must be able to obtain a Public Trust Clearance.
  • AA or higher-level degree preferred; 4 years experience with degree; 10 years experience without degree.
  • Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.
  • Knowledge of Programmable Logic Control (PLC) systems.
  • Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management, and trend analysis to support maintenance customers.
  • Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
  • Ability to function individually and in a team environment with varying degrees of autonomy.
  • Understanding of life-cycle support methodologies.
  • Basic industrial control/systems knowledge or experience.
  • Basic comprehension of process management/control.
  • Experience/knowledge related to troubleshooting control system issues.
Desired Skills:
  • Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.
  • Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
  • Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
  • Process Improvement experience using Six Sigma DMAIC.
  • Software or engineering Life-cycle support methodology and experience.
  • Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
  • Experience writing Preventive Maintenance Routes and technical documentation.
  • Proficient with Microsoft Office suite; Excel.

ECS Limited is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law.

ECS Limited promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS Limited is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values, and purpose.

Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect, and defend the American People.