Field Service Engineer II

4 weeks ago

Norman, Oklahoma, United States ECS Limited Full time

Job Description:

ECS Limited is seeking a skilled Field Service Engineer II to join our team in Norman, OK. As a key member of our engineering team, you will be responsible for reviewing, validating, and creating technical documentation. You will also provide Tier III Field Service support and troubleshooting, verifying and validating installations, maintenance, and operation of control devices and industrial equipment.

Responsibilities:

  • Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration.
  • Provides technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.
  • Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements.
  • Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.
  • Data mining and root cause analysis activities to identify trends, outliers, and anomalies; uses information to develop recommendations to improve machine service, performance, and reduce costs.
  • Verifies and validates engineering and technical documentation; creates technical documentation based on engineering and COTS information.
  • Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment system performance.
  • Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.
  • Provides technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.

Requirements:

  • Must be able to obtain a Public Trust Clearance.
  • AA or higher-level degree preferred; 2 years' experience with degree; 6 years' experience without degree.
  • Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.
  • Knowledge of Programmable Logic Control (PLC) systems.
  • Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management, and trend analysis to support maintenance customers.
  • Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
  • Ability to function individually and in a team environment with varying degrees of autonomy.
  • Understanding of life-cycle support methodologies.
  • Basic industrial control/systems knowledge or experience.
  • Basic comprehension of process management/control.
  • Experience/knowledge related to troubleshooting control system issues.

Desired Skills:

  • Knowledge of maintenance and repair of fixed and non-fixed mechanization automation, customer service equipment, and data collection/communications systems.
  • Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques.
  • Ability to support and prioritize multiple tasks, problems, and projects based on customers' expectations, criticality, and operation impacts.
  • Process Improvement experience using Six Sigma DMAIC.
  • Software or engineering Life-cycle support methodology and experience.
  • Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
  • Experience writing Preventive Maintenance Routes and technical documentation.
  • Proficient with Microsoft Office suite; Excel.

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