Field Operations Technician
3 weeks ago
Job Profile
Cleartide is seeking a highly motivated Field Operations Technician to support our growing customer base. In this role, you will be responsible for operational duties such as delivery and transportation of equipment, installation of products for new and existing customers, servicing Cleartide machines in the field, and providing excellent customer service. This role offers opportunities for advancement and future growth within our service and operations departments.
About Us
Cleartide specializes in leasing commercial water filtration and purification machines to help our customers eliminate bottled delivery and single-use plastics, enhance their point-of-use hygiene, promote sustainability efforts, and provide a world-class service experience.
Our Work Environment
The Field Operations Technician will be based out of our Woburn, MA headquarters and will report directly to our Service Manager. Our environment offers flexible scheduling, generous PTO, company events, and a clear path to additional incentives and career growth.
Key Responsibilities
Your primary function within the organization will be to provide successful, professional service to our new and existing customers. A typical day in this role will involve any of the following activities: preparing machines for delivery, receiving inventory, transporting machines in our company vehicle, visiting customer sites for routing service and/or troubleshooting a technical issue, installing new equipment at a customer site, and more.
What We Offer
· Work for a top-line focused company in a long-term growth stage
· Be part of a $2.3 billion global market growing at a rate of 8% each year
· Work in an environment that promotes autonomy and has a voice
· Technical training and resources to make you an expert
· Opportunities for career growth and advancement
· Earn additional income through structured collaboration programs with our Sales team
· Hourly wages plus performance incentives
· Autonomous work environment
· Develop rapport with your accounts and book of business
· Ability to upsell and make new offers available to your customers
Requirements
· Valid US-issued driver's license
· Strong track record of safe driving
· Completion of a CORI background check
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