Customer Service Specialist for Pacific Air Cargo

6 days ago


Honolulu, Hawaii, United States Pacific Air Cargo Full time

About Pacific Air Cargo

Pacific Air Cargo is a dynamic company dedicated to providing exceptional services to our clients. Our team is committed to delivering high-quality solutions that meet and exceed expectations.

Job Summary:

We are seeking an experienced Customer Service Specialist to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring seamless customer experiences across various air carriers. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Provide top-notch customer service to clients and stakeholders

• Coordinate with internal teams to resolve customer queries and issues

• Develop and maintain strong relationships with clients and partners

• Analyze and improve processes to enhance customer satisfaction and experience

Requirements:

To succeed in this role, you will need:

• 2+ years of experience in customer-facing roles, preferably in the airline or logistics industry

• Excellent communication and interpersonal skills

• Ability to multitask and work under pressure

• Strong analytical and problem-solving skills

What We Offer:

• Competitive salary range: $60,000 - $80,000 per annum

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

Location:

This role is based in [location], and you will be required to work on-site.



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