Automotive Service Advisor

5 days ago

Brighton, Colorado, United States Brakes Plus Full time

About Brakes Plus

Brakes Plus is a leading auto service company with over 150 stores across the country. We are committed to providing our customers with quality parts and world-class service at a great price.

Job Description

The Automotive Service Advisor will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department. This will involve creating a highly motivated team environment, working closely with the Service Team to improve their performance, and ensuring that we continue to provide an industry-leading customer experience.

Key Responsibilities

  • Directly work with customers in areas of sales, service, customer opportunities, and adjustments.
  • Create a highly motivated team environment and climate.
  • Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
  • Coach service department teammates on all operational issues.
  • Evaluate performance and productivity of all service department personnel.
  • Manage parts inventory and outside purchases, as well as update and restock all in-house parts when needed.
  • Ensure store safety, including the use of and maintenance of safety equipment.
  • Ensure equipment/hardware layout and positioning within the service department.
  • Supervise shop area, equipment, and teammates for compliance with company safety procedures.
  • Ensure that proper inspections are being conducted.

Requirements

  • Outstanding leadership and store management skills.
  • Ability to work in a fast-paced work environment.
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
  • Excellent verbal and written communication.
  • Ability to develop professional relationships with customers and team members.
  • Minimum of 2 years' experience in a Service Advisor/Writer role.
  • Proven track record of exceeding business objectives.
  • Ability to work efficiently both individually and as part of a team.
  • Solid knowledge of basic OSHA laws.
  • Valid driver's license.

Benefits

Brakes Plus provides a comprehensive benefits program that includes medical, dental, vision, life insurance, 401(k) retirement plan, employer-paid short- and long-term disability insurance, paid time off, paid bereavement, and paid holidays.

Work Opportunity Tax Credits

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program.

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