Senior Manager of Infrastructure

5 days ago

Alameda, California, United States ASTRA Full time
The Opportunity:

We are seeking a highly skilled and experienced Senior Manager of Infrastructure to lead and ensure the efficient delivery of infrastructure services across our organization. The ideal candidate will possess a strong background in systems administration, excellent technical skills, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Strategic Administration/System Infrastructure: You will leverage your extensive knowledge of diverse infrastructure components, such as Active Directory, Palo Alto Firewalls, Juniper switches, Aruba wireless, AWS, Azure, and Internet access services, to ensure a high level of service availability. You will strategically oversee the planning, implementation, and maintenance of these systems to support organizational goals.
  • Service Delivery Management: You will prioritize and balance long-term improvement projects with the day-to-day operations of the IT service desk. Your role will include implementing and monitoring service level agreements (SLAs) to meet organizational needs and ensuring timely and effective support to end-users. You will cultivate a positive and collaborative team culture, emphasizing accountability and continuous improvement.
  • Incident Management Leadership: You will oversee the incident response process, ensuring that incidents are identified, logged, prioritized, and resolved in a timely manner. You will analyze incident trends to identify root causes and recommend preventative measures, ensuring the organization's infrastructure is resilient and reliable.
  • Documentation & Knowledge Management: You will establish and maintain comprehensive documentation for IT procedures, troubleshooting steps, and common issues. Implementing knowledge management practices to share information with team members and enhance problem-solving capabilities will be a critical part of your role.
  • Continuous Improvement Initiatives: You will identify opportunities for process improvements and recommend best practices to enhance the efficiency of the IT service desk. Proactively seeking feedback from end-users and stakeholders to drive continuous improvement initiatives will be key to your success in this role.
Requirements:
  • Extensive Experience: 10+ years of experience in IT support, with 7+ years in a technical systems role, demonstrating your deep understanding of IT infrastructure and service delivery.
  • Technical Expertise: Proficiency in Atlassian on Prem Management, Azure AD, Systems, Firewalls, SSO & AWS DevOps.
  • Educational Background: Bachelor's degree in IT or a related field of study.
  • Strong Leadership & Communication Skills: Your ability to communicate effectively and solve complex problems will be essential in leading your team and ensuring seamless service delivery.
  • Technical Mastery: Your expertise as a Network Wizard, Palo Alto Master, and Juniper Junkie will be highly valued.
  • Adaptability: Ability to thrive in a fast-paced and dynamic work environment, demonstrating resilience and flexibility.
Desired Multipliers:
  • Start-Up Experience: Experience in fast-paced, hardware-focused start-ups.
  • Industry Expertise: Experience in the aerospace sector.
  • Certifications: Relevant industry certifications that enhance your technical and managerial capabilities.

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