Airport Customer Service Representative

6 days ago


Houston, Texas, United States IMS Full time
Job Description
IMS is seeking a reliable and detail-oriented Ground Transportation Monitor to join our airport operations team. As a key member of our team, you will be responsible for ensuring the smooth flow of ground transportation services for passengers. You will be working in a fast-paced environment, interacting with passengers, drivers, and colleagues, and resolving any issues that may arise.

Your main responsibilities will include:
  • Directing taxicabs and other forms of ground transportation to ensure efficient pick-up and drop-off services.
  • Greeting and assisting passengers, providing accurate information and directions as needed.
  • Dispatching a sufficient number of taxicabs to meet passenger demand.
  • Communicating with drivers and colleagues to resolve any issues that may arise.

Requirements
To be successful in this role, you will need to have the following qualifications:
  • A high school education or equivalent.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to communicate effectively with passengers, drivers, and colleagues.
  • Prior airport experience is an asset.
  • Availability to work varied shifts, including evenings, weekends, and holidays.

Compensation and Benefits
We offer a competitive salary of $48,000 - $62,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as paid time off and holidays. We are committed to creating a positive and inclusive work environment and welcome applications from diverse candidates.

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