Operations Director
3 weeks ago
Puff 'n Stuff Catering is seeking a highly skilled Operations Manager to lead our Event Operations Departments, including service, kitchen, and warehouse teams. This individual will provide direction and guidance to departmental leaders and serve as a resource for the continued growth of our business and brand.
Key Responsibilities:
- Ensure the highest standards of operation in line with our mission statement and values.
- Provide day-to-day leadership of the service and warehouse teams, working closely with other department leaders.
- Ensure all departments operate within agreed budgets and achieve agreed targets.
- Implement systems for reviewing operating costs to ensure they are consistently in line with focused revenue, in conjunction with the Financial Controller.
- Address service issues and develop standards in line with customer needs and brand values.
- Add consistent value to operating activities, including inventory control methods, performance matrix development, and coaching.
- Ensure each department operates in compliance with all legal requirements.
- Ensure HR procedures are followed in each department.
- Conduct employee performance reviews for all direct reports on an annual basis.
- Align goals with business/brand objectives and values.
- Comply with statutory and legal requirements for Health and Safety, Fire, Licensing, and Food Handling, and ensure that yourself and all members of the team are aware of and working in accordance with these requirements.
- Hands-on management.
- Ability to manage scheduling using Nowsta to meet business needs and budgets.
- Work with the sales department to update Special Event Orders as needed to reflect adjustments to events.
- Confer with kitchen, sales, warehouse, and service departments in pre-planning meetings to review event requirements.
- Keep abreast of the large event schedule.
- Booking, selecting, and costing menu items, contracts, temporary labor, and equipment.
- Recruit for various positions needed.
- Periodic support at off-premise events.
- Maintain positive relationships with all clients and employees.
- Ensure timely response to all inquiries and/or service needs.
- Create and maintain processes for action and communication of initiatives.
- Focus on customer service and satisfaction, maintaining a positive and energetic attitude while juggling the requests of high-profile and demanding clientele.
- Effectively plan and communicate to all departments the expressed and implied needs of the customer for seamless execution of events.
- Strive to make constant improvements in the event operation in presentation and cost.
- Other duties as assigned.
Requirements:
- 5 years of experience in the hospitality industry desired.
- 2 years in leadership.
- Strong leadership and motivational skills.
- In-depth knowledge of how catering events, buffet service, high-end cocktail, and plated table service operate.
- Experience managing, preparing, and administering financial reports and budgets.
- Associates Degree required in Hospitality or Culinary, BA/BS preferred.
- Ability to supervise and design food prep, service, logistics, and sanitation methodologies.
- Ability to multi-task and anticipate at a high level to bridge and evolve the entire operation.
- Flexibility in schedule, including evenings and weekends.
- Serv Safe Certified.
- Valid clean driving license required.
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