Service Manager

2 weeks ago


Jackson, Tennessee, United States Murphy-Hoffman Full time
Job Title: Service Manager

Job Summary:

Murphy-Hoffman Company, LLC is a leading provider of Kenworth truck dealership services. We are seeking a highly skilled Service Manager to oversee the day-to-day operations of our Service Department. The successful candidate will be responsible for ensuring the overall growth and profit objectives of the department are met.

Key Responsibilities:

* Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
* Establish short and long-term operating and financial objectives for the Service Department.
* Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
* Formulate annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
* Review and appraise the results of activities within the department and take appropriate action as necessary.
* Travel with outside sales force and own to customer locations on a regular basis promoting Service Department and dealerships.
* Work with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
* Maintain appropriate communication within and between all departments within the branch.
* Promote safe work habits and ensure that safety rules are followed.
* Develop and maintain policies and practices which will ensure positive employee and customer relations.
* Be familiar with the activities of competition, market conditions, and department operation; keep the Branch Manager informed.
* Coordinate the processing of warranty claims with Warranty Manager and administer warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor.

Requirements:

* CDL preferred.
* Minimum of four years' experience in related field.
* Must display excellent leadership and communication skills.
* Requires previous supervisory experience.
* Must have positive can-do attitude.
* Must have strong work ethics and commitment to extra hours when needed.

Benefits:

* Competitive Salary
* Medical, Dental, and Prescription Insurance
* Disability and Life Insurance
* Paid Time Off program
* 401k and Profit Sharing with Employer Match
* Flexible Spending Account
* Internal Promotion Opportunities
* Tuition Reimbursement Program
* On the Job Training
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