IT Support Specialist

2 weeks ago


Ridgeland, Mississippi, United States Virginia Farm Bureau Mutual Full time

Position Overview: We are seeking a dedicated individual with a strong work ethic and a positive demeanor to join our team as an IT Support Specialist. The ideal candidate will excel in teamwork, customer service, and possess exceptional communication abilities.

Key Responsibilities:

  • Handle incoming Help Desk support requests and escalate issues to appropriate personnel as necessary.
  • Provide first-line troubleshooting for hardware and software challenges.
  • Assist with departmental administrative tasks, including invoice preparation and management.
  • Monitor Help Desk software, assigning tasks and projects in accordance with established protocols.
  • Support additional administrative functions and special projects as needed.

Qualifications:

  • A two-year degree from an accredited institution in Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience.
  • CompTIA A+ certification is advantageous but not mandatory.
  • Familiarity with technical software tools for Help Desk operations, such as Microsoft Office and VNC, is beneficial.
  • Experience in troubleshooting common hardware issues related to workstations, printers, scanners, and connectivity.

Work Environment: This position may require varying shifts and hours, typically Monday through Friday.



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