Patient Assistance Specialist

2 weeks ago


Madison Heights, Virginia, United States Johnson Health Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Assistance Specialist to join our team at Johnson Health Center. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities
  • Communicate effectively with patients, families, and healthcare providers to ensure seamless care coordination.
  • Manage patient flow, verify demographic information, and update patient records in a timely and accurate manner.
  • Facilitate insurance verification, collect copays, and process patient payments with attention to detail and a focus on customer satisfaction.
  • Prepare and mail lab results, 'unable to contact' letters, and other patient communications as needed.
  • Assist with medical record transfers, patient surveys, and other administrative tasks to support the smooth operation of our clinic.
  • Maintain accurate cash handling and accounting records, balancing the cash drawer and reconciling transactions at the end of each day.
  • Collaborate with the care team to ensure timely and effective communication, and participate in ongoing quality improvement initiatives to enhance patient care and satisfaction.
Requirements
  • High school diploma or equivalent required; 0-2 years of medical office experience preferred.
  • Working knowledge of MS Office products and ability to learn; previous experience with electronic medical records a plus.
  • Excellent oral and written communication skills, with a focus on empathy and respect for patients and colleagues.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines and ensure seamless patient care.
What We Offer

Johnson Health Center is committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. As a member of our team, you will have access to ongoing training and development opportunities, competitive compensation and benefits, and a collaborative and dynamic work culture.



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