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Client Success Manager
2 months ago
Headquartered in Dublin, Ohio, Cardinal Health, Inc (NYSE: CAH) is a leading global provider of integrated healthcare services and products. We connect patients, providers, payers, pharmacists, and manufacturers to enhance care coordination and improve patient management. With nearly a century of experience and over 40,000 employees across nearly 60 countries, Cardinal Health is recognized among the top 20 on the Fortune 500.
Position Summary:
We are seeking a Customer Success Account Manager to join our team. This position is fully remote and focuses on supporting customers in the Central time zone.
Travel Requirements:
The role entails occasional overnight travel, up to four times a year, primarily to the Southcentral region (Texas, Nebraska, Iowa).
Role of Account Management:
Account Management plays a vital role in nurturing and sustaining ongoing relationships with a designated group of customers. The primary objective is to provide exceptional service and insightful recommendations regarding billing inquiries, service requests, and process improvements.
Key Responsibilities:
As a member of the Customer Success Team, the Account Manager serves as a seasoned advisor to health systems, demonstrating strong communication skills, problem-solving abilities, and project management expertise. This individual is dedicated to understanding and meeting customer needs while fostering long-term relationships and sustainable solutions.
Customer Relationship and Contract Management:
- Fulfill commitments made during the sales process by managing customer agreements effectively.
- Collaborate with cross-functional teams to develop strategic plans for Integrated Delivery Networks (IDNs).
- Serve as the primary liaison for customers, showcasing advanced knowledge of relationship management and operational functions.
- Facilitate communication between customers and Cardinal Health, addressing service issues and leading regular meetings.
- Prepare and deliver Business Reviews, focusing on insights and strategic initiatives.
- Ensure compliance with customer agreements, including performance reporting and savings identification.
Issue Resolution and Project Management:
- Identify and address customer pain points, implementing processes to enhance the overall experience.
- Act as an advocate for customers within Cardinal Health, coordinating with various departments.
- Maintain accurate account information and oversee new account setups.
Analytics and Reporting:
- Execute performance reporting in alignment with customer agreements, tracking improvements and savings.
- Utilize analytics to sustain continuous improvement in initiatives and routine operations.
Qualifications:
- Strong problem-solving skills and the ability to build relationships with both internal and external stakeholders.
- A proactive, team-oriented mindset focused on continuous improvement.
- Capability to identify needs, take initiative, and manage projects effectively.
- Proficient analytical and reporting skills.
- Strong process and account management abilities.
- Experience in the pharmaceutical distribution and supply chain is advantageous.
Inclusivity Statement:
Cardinal Health values diversity and encourages applications from individuals with varied backgrounds, including those returning to the workforce, individuals with disabilities, veterans, and those without a college degree. We are committed to creating an inclusive workplace where all employees can express their authentic selves.
