Senior Client Success Manager

3 weeks ago

Oklahoma City, Oklahoma, United States Clearesult Full time

About Us

CLEAResult is a leading provider of energy efficiency solutions, dedicated to creating a sustainable future for our communities and the planet. We foster a people-first culture built on trust, accountability, and transparency, where every employee thrives.

Job Summary

We are seeking a talented Client Success Manager to join our team. As a key member of our Client Services team, you will be responsible for developing and maintaining excellent relationships with existing and prospective clients, driving results related to Product & Technology efforts, and ensuring client satisfaction.

Key Responsibilities

  • Develop and maintain strong relationships with clients, internal stakeholders, and business teams to drive product adoption and client satisfaction.
  • Analyze proposed product requirements and product development needs to bring new technology products and features to market.
  • Support solutioning with defined product specifications and documentation, including standard product options and their implications.
  • Engage with IT stakeholders, business management, and strategic partners to deliver enterprise solutions spanning multiple technologies and disciplines.
  • Drive business analysis, lead workshops, and requirements discovery sessions with business teams and IT Business Analysts.
  • Assist software engineering teams in detailing architecture, data flows, and performing gap analysis.
  • Maintain the integrity of business solutions to ensure quality and consistency in the face of political and business pressures.
  • Serve as the IT business escalation point for complex business requirements and solutioning, collaborating with other IT leaders as needed.
  • Regularly appraise current products and their positioning, establishing and executing update schedules integrating releases with marketing, sales, and regional teams.
  • Ensure integration of required technical solutions and collaborate with technical leadership to ensure alignment and adherence to technology initiatives, standards, security requirements, etc.
  • Adhere to IT Service Management controls, including change management and incident management.
  • Create and deliver solution demonstrations of supporting software to various levels of participants from C-level to end-users.

Requirements

  • Bachelor's Degree in a technical discipline or a related business degree.
  • Minimum of 10 years of product management experience.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment, conforming to shifting priorities, demands, and timelines.
  • Experience overseeing roadmap strategy and definition.
  • Experience with feature delivery and tradeoffs of a technology product.
  • Experience working both independently and in a team-oriented, collaborative, matrixed environment.
  • Excellent organization, planning, and business skills, alongside strategic thinking ability, able to see the big picture and how it connects to the details.
  • Excellent product, program, and project management skills and demonstrated technical aptitude.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Strong interpersonal skills and ability to build and maintain positive internal and client relationships.
  • Strong verbal, written communication, and presentation skills, coupled with the ability to comfortably and confidently present to all levels within the enterprise.
  • Working knowledge of digital technology platforms, including but not limited to CRM, Digital Commerce, Channel Integrators, CMS, PIM.
  • Experience in energy efficiency, renewable energy, and/or Utility technologies concepts, practices, and procedures preferred.

Compensation Range

$110,200.00 - $165,200.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

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