Restaurant Operations Manager

4 weeks ago

New York, New York, United States Maxim ES Full time

Maxime's is a prestigious private club located on Madison Avenue, New York, offering exceptional experiences to its members and guests. As the General Manager, you will oversee Front of House operations in our Zodiac restaurant, providing a level of service that exceeds guest expectations.

Key Responsibilities:
  • Ensure exceptional service standards and member satisfaction in our Zodiac restaurant through collaboration with all departments.
  • Promote a team culture and passion for hospitality, food, and beverage.
  • Set an example for impeccable service, maintaining the ability to step into any role in the restaurant in the absence of staff or during moments of high volume.
  • Responsible for maintaining service training materials, working collaboratively with the Director of Restaurants to ensure service standards are communicated and upheld with excellence.
  • Enhance the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member/guest.
Operations:
  • Manage all aspects of service on a daily basis, in a truly hands-on fashion through breakfast, lunch, and dinner service.
  • Accountable for ensuring all aspects of the dining room are in excellent condition: lighting, temperature, bathrooms, cleanliness, seating arrangements, table settings, and 'mise en place'; reports repair/maintenance issues in a timely manner.
  • Responsible for ensuring that all opening duties, server checkouts, and closing duties are performed daily to standards.
  • Lead pre-shift meetings in collaboration with Culinary and Beverage/Wine leadership to communicate operational/service changes; introducing new menu items and conduct product and service trainings.
  • Direct dining room service, controlling the greeting and seating of guests; order-taking and service.
Business & Financial:
  • Collaborate closely with the Director of Restaurants on workforce planning, ensuring appropriate staffing levels for current and future business needs.
  • Complete effective, accurate, and timely inventory tasks.
  • Compile and monitor daily reports e.g. daily performance of the dining room(s); payroll timesheets and tip reports.
  • Operate the business within established budgetary parameters, and contribute to achieving Company financial objectives, by monitoring payroll, sales & departmental costs.
Leadership:
  • Responsible for recruiting and hiring activities for the dining room.
  • Promote an exceptional team spirit, building good morale and trust among the team through hands-on leadership.
  • Ensure that all team members are knowledgeable about Company history, food and beverage products, steps of service, and safety protocols.
  • Manage team training calendar and records; conducts trainings, including new hire service training and ongoing service/product training for existing employees.
  • Responsible for managing performance of team members by providing continuous feedback (recognition, coaching or documenting infractions when necessary).

Maxime's is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.

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