Fitness Operations Manager
3 weeks ago
**Fitness Operations Management Role**
At Equinox, we're looking for a highly skilled Fitness Operations Manager to lead our Personal Training Department. As a key member of our team, you will be responsible for creating and supporting a positive team culture to drive operational excellence and deliver a superior member experience.
**Key Responsibilities**
- Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services.
- Conduct timely and relevant business management meetings to support trainer development.
- Accountability of team's business deliverables by setting targets, following up, providing feedback and support for progress.
- Collaborate with Membership Advisors for PT Sales take overs.
- Assume Manager On Duty responsibilities in the absence of the GM/AGM.
**Requirements**
- Demonstrate the ability to drive financial performance.
- Exhibits sales skills with a specific focus on attracting new clients and retention.
- Strong business acumen.
- Ability to create a positive team culture with adherence to brand standards.
- Demonstrates leadership capability.
- Possess collaborative social skills and strong desire to interact with members, clients, and staff.
- Ability to manage high volume of inbound communication and react in a timely manner.
- Ability to create team accountability through structured timelines, action plans, and required documentation.
- Strong technical skills.
- Ability to hire, train and direct staff who match the brand.
- Strong active listening skills.
- Excellent written and oral communication skills.
- Enthusiastic and passionate about the fitness industry.
**Preferred Qualifications**
- Demonstrated ability for successful team leadership.
- Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.
**What We Offer**
- We offer competitive salary, benefits, and industry leading commission opportunities for club employees.
- Complimentary Club membership.
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop.
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