Supply Chain Coordinator

2 weeks ago

Phoenix, Arizona, United States DSV AS Full time
DSV - Global Transport and Logistics
Founded in 1976, DSV has grown from a coalition of ten independent hauliers in Denmark to the world's 3rd largest provider of comprehensive transport and logistics solutions. Our operations span over 80 countries, ensuring a seamless flow of goods to production lines, retail outlets, and consumers worldwide. We pride ourselves on our global reach combined with a local presence that prioritizes customer relationships.

Position Overview

The Logistics Coordinator at DSV plays a crucial role in managing and coordinating service requests from clients, aiming to surpass their expectations while achieving key performance indicators. Success in this role requires a proactive individual who thrives in a dynamic environment and possesses a strong understanding of systems and vendor capabilities. This position is essential for the effective coordination of transportation and operational activities for assigned accounts.

Key Responsibilities
  • Generate and manage Trailer Interchanges for the Purchase Order fleet upon arrival and departure from any yard.
  • Maintain and report on mechanical repairs for the Purchase Order fleet.
  • Monitor and track the status of all Purchase Order fleet loads, both loaded and empty.
  • Update records in the Vehicle Fleet Tracking system for all Purchase Order fleet loads, collaborating closely with team members to meet or exceed customer service expectations.
  • Build and nurture positive relationships with customers.
  • Communicate effectively with customers, partner vendors, and team members.
  • Ensure the achievement of relevant key performance indicators.
  • Accurately capture data and enter it into the system.
  • Support team members to deliver exceptional customer service.
  • Provide both remote and on-site assistance to teams in the customer service department and at client locations.
  • Utilize quality processes to address customer service and vendor-related issues.
  • Assist with the initiation of new accounts.
  • Contribute to the development and testing of new service offerings.
  • Proactively identify and resolve potential issues related to customer service, vendor partnerships, and internal team dynamics.
  • Perform additional duties as required.
  • Engage in project work as necessary.
Qualifications

Education and Experience
  • Minimum of 2 years of experience in logistics, customer service, or a related field.
  • High School Diploma or equivalent.
Skills and Competencies

Technical Skills
  • Proficient in typing and computer applications (Word/Excel).
Language Proficiency
  • Fluent in English (reading, writing, and speaking).
Mathematical Skills
  • Basic mathematical skills.
Other Skills
  • Strong interpersonal communication skills with the ability to work effectively in a team environment.
  • Exceptional attention to detail and problem-solving abilities.
  • Ability to prioritize tasks in a fast-paced, multi-tasking environment.
  • Flexibility to work varied hours as needed.
  • Commitment to fulfilling responsibilities.
Physical Requirements

While performing the duties of this position, the employee is required to use hands for various tasks, reach with arms, and communicate verbally. The role may involve using computer and telephone equipment, with specific vision requirements including close and distance vision.

Work Environment

The employee typically works in an environment with minimal exposure to fumes or airborne particles, and the noise level is generally low to moderate. The physical demands and work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DSV is an equal opportunity employer. We consider candidates for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law.

DSV - Global Transport and Logistics

At DSV, we are committed to fostering an inclusive and diverse workplace. We conduct our business with integrity, respecting various cultures and the rights of individuals. By joining DSV, you become part of a high-performing team of approximately 75,000 employees across over 80 countries, dedicated to delivering exceptional customer experiences and high-quality services. DSV is committed to leading the industry towards a sustainable future.

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