Technical Customer Success Manager

4 weeks ago


Centennial, Colorado, United States GavinHeath Full time
Job Title: Technical Customer Success Manager II

GavinHeath is partnering with a client in Centennial, CO to fill a Technical Customer Success Manager II position.

About the Role:

The Technical Customer Success Manager II will be responsible for managing a portfolio of clients with complex and highly configured Julota environments.

Key Responsibilities:

  • Assist customers with technical requests and manage complex technical issues.
  • Consult on complex configuration or customization requests to ensure alignment with scope and feature set.
  • Build strong customer relationships, particularly with key stakeholders and sponsors.
  • Provide exceptional customer experience.
  • Manage customer expectations and lead them towards satisfaction.
  • Ensure timely delivery of high-quality results that meet customer requirements.
  • Track key account metrics and communicate progress to internal and external stakeholders.
  • Identify growth opportunities through regular customer business reviews.
  • Collaborate with the internal team to drive sustainable growth.
Requirements:

To be successful in this role, you will need:

  • At least 2 years of experience in Implementation Consulting, Onboarding, Technical Account Management, or Customer Experience.
  • Experience with project management and managing multiple stakeholders and projects.
  • An active listener with a customer-centric approach.
  • Critical thinking and problem-solving skills.
  • Excellent time-management skills.
  • Strong interpersonal and communication skills.
  • A BS/BA in any field, with a preference for computer science or related degrees.
  • Previous project management experience or education is a plus.
  • Experience in the medical, behavioral health, justice, or social work arenas is a plus.
About GavinHeath:

GavinHeath is an equal opportunity employer. We extend equal opportunity to all individuals without regard to race, religion, color, sex, national origin, disability, age, creed, ancestry, genetic information, or any other protected status under applicable federal, state, or local laws.



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