Medical Device Service Technician

4 days ago


Chelmsford, Massachusetts, United States Teleflex Full time
About the Role:

This is a challenging opportunity to join our dynamic team as a Medical Device Service Technician, supporting capital equipment depot service activity through repairs and maintenance to medical device capital equipment. As an Intra-Aortic Balloon Pump Specialist, you will provide professional customer technical support via phone and email in a time-sensitive manner. Your exceptional technical acumen and self-motivated, customer-focused attitude make you an ideal candidate for this position.

Key Responsibilities:

• Perform routine preventative maintenance, repairs, updates, functional checkout, and all other related service activity to the Intra-Aortic Balloon Pumps processed through the depot.
• Document and maintain all related records of depot service work, customer contact data, call data, and other customer service data in the field service management system (FSM) and other systems.
• Prepare materials and coordinate shipping for offsite technical trainings.
• Coordinate service-related shipments directly out of the service depot.
• Maintain current knowledge of Teleflex Interventional products and services offered.
• Provide professional customer technical support via phone and email in a time-sensitive manner.
• Track expenses and inventory.
• Perform related duties and special projects as assigned.
• Prepare and present reports including various metrics.
• Assorted administrative functions, i.e., filing, emailing, photocopying, faxing, etc.
• Perform and support physical inventory count.
• Maintain calibration units for Field Technicians and depot
• Maintain service procedures, related checklists, forms, and service manuals.
• Create and Submit ECO's (Engineering Change Order) through the appropriate system.
• Support the response to CAPA (Corrective and Preventive Action) and NC (Non-Conformance) determinations.
• Produce and distribute Field Change Notice and technical tip documentation
• Support all on-site audit requirements.
• Prepare and support analysis of service failure trends using existing system.
• Create Standard Operating Procedures (SOPs) as requested by manager.

Requirements:

• Associate's degree in a related technical field or Advanced Certification License in a related field or equivalent technical service experience.
• Basic understanding of electrical and mechanical systems.

What We Offer:

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off.

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