Customer Deposit Specialist

2 weeks ago


Live Oak, United States Workway, Inc. Full time
Customer Deposit Specialist Job Overview

We are seeking a highly skilled Customer Deposit Specialist to join our team. As a Customer Deposit Specialist, you will be responsible for delivering exceptional customer service and ensuring that our members have a positive experience with our deposit services.

Key Responsibilities:
  • Communicate effectively with members, management, and other departments.
  • Maintain knowledge of relevant regulations and compliance requirements.
  • Provide professional and enthusiastic telephone service to members and internal stakeholders.
  • Process and research various types of transactions and inquiries.
  • Serve as a first-line technical support for ATM/ETM issues.
  • Monitor, troubleshoot, and communicate terminal issues to the VMS department.
  • Review and research virtual deposits made via the ATM/ETM.
  • Utilize various software applications, including DNA-Prod, DNA Publisher, Vertifi, Workday, IP Admin, Portfolio Viewer, Verafin, Internal chat, Avaya, DSI Avaya Marque, Calabrio, Client Analytics, and Active Teller.
Requirements:
  • Availability to work a flexible Monday-Sunday schedule.
  • High School Diploma or equivalent.
  • Minimum one year of job-related experience.
  • Strong organizational, communication, interpersonal, critical thinking, and decision-making skills.
  • Proficient in utilizing PC, software, and office equipment.

Compensation: $20-$25 per hour (dependent on qualifications, skills, and location)

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.

The estimated annual salary for this position is between $42,400 and $54,000, based on a 20-hour workweek and a 52-week year.



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