Bank Customer Service Specialist
6 days ago
This position comes with a competitive salary ranging from $50,000 to $70,000 annually. At Marquette Bank, we offer a dynamic work environment that fosters personal and professional growth, along with a comprehensive benefits package.
We are seeking a highly skilled Bank Customer Service Specialist to join our team at Marquette Bank. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a positive working relationship with colleagues.
- Possess excellent communication skills to interact with employees and customers
- A high level of interpersonal skills necessary to represent the bank in a positive fashion in dealing with customer/teller transactions
- Capability to relate and empathize with other people and maintain a friendly cheerful demeanor throughout the day
- Possess detailed knowledge of all backroom teller balancing and remittance procedures
- Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank's internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
- Have complete knowledge of the vault teller procedures
- May assist other tellers in balancing daily transactions
- Sells License Plate stickers and Money Grams
- May assist in opening and closing of facilities
- High School Diploma or Equivalent
- Detail oriented with a thorough understanding of the entire teller department
- Should be versatile and possess excellent communication skills to interact with employees and customers
- Leadership and organizational skills to be able to analyze accurately and think quickly
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