Electronic Medical Records Analyst
5 days ago
About UNITE HERE HEALTH
We are a leading healthcare organization serving over 190,000 workers and their families nationwide. Our mission is to deliver innovative programs and benefits that engage participants in managing their health and healthcare.
This exciting opportunity requires a skilled Electronic Medical Records Analyst to join our team at the Neighborhood Health Center in North Las Vegas, Nevada. As a key member of our IT team, you will support the office and medical staff in using the EMR/EHR system, Athena, ensuring seamless operations and high-quality patient care.
This role offers a competitive salary range of $72,600 - $90,800 per year, depending on qualifications and experience. We also provide a comprehensive benefits package, including medical, dental, vision, paid time-off, holidays, 401(k), and more.
Key Responsibilities:
- Provide comprehensive technical support for all issues related to health center systems, including EMR/EHR, demonstrating resourcefulness in identifying solutions and sourcing necessary resources.
- Develop user materials, such as FAQs and training support handouts, to facilitate effective instruction and serve as a valuable reference with the EMR/EHR systems.
- Identify application utilization trends and utilize this information to prioritize protocol and training development for all staff levels.
- Exhibit strong customer service skills, effectively addressing customer complaints, inquiries, conflicts, and suggestions with diplomacy, patience, and success.
Requirements:
- 3-5 years direct experience with Electronic Medical Records (EMR), Telehealth, and other related healthcare applications, preferably Athena.
- 3-5 years of direct experience providing hardware and software problem resolution and technical support to computer users.
- Working knowledge and experience in interfacing with and supporting high-touch clients, such as doctors or senior leaders.
- Bachelor's degree in computer science or a related field, or equivalent work experience.
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