Digital Transaction Manager
18 hours ago
We are a forward-thinking company committed to delivering innovative Mobile Digital Transaction Management (mDTM) solutions for credit unions. Our goal is to provide industry-leading solutions that meet the changing needs of today's business environment.
Job SummaryWe are seeking a highly skilled Client Development Specialist to join our team. As a key member of our team, you will handle all incoming client support requests, resolving issues or escalating them as needed.
ResponsibilitiesThis role involves:
- Becoming fully versed in our DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM solution, phone system, email system, and other internal applications.
- Assisting in data conversion processing.
- Creating and conducting client training sessions.
- Providing recommendations for improvement in processes.
- Performing other professional service work as directed by the VP of Client Development.
To be successful in this role, you will need:
- An Associates degree in a business or technical field preferred.
- MySQL / SQL experience desired, other SQL a plus.
- Knowledge of Windows server operating systems and IIS.
- Minimum 1 year of experience in a technology field, imaging technology, or credit union experience.
- Excellent verbal and written communication skills.
- Ability to manage several tasks at once.
- Ability to grasp technical concepts readily.
- Ability to interact with individuals at all levels.
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition, we provide benefits and up to 11 paid federal holidays.
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Customer Support Specialist
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Middlebury (village), Vermont, United States eDOC Innovations , Inc. Full timeAbout eDOC InnovationsWe are a leading provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. Our innovative approach and commitment to excellence make us the premier choice in the industry.
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