Digital Transaction Manager

18 hours ago


Middlebury village, Vermont, United States eDOC Innovations Full time
About eDOC Innovations

We are a forward-thinking company committed to delivering innovative Mobile Digital Transaction Management (mDTM) solutions for credit unions. Our goal is to provide industry-leading solutions that meet the changing needs of today's business environment.

Job Summary

We are seeking a highly skilled Client Development Specialist to join our team. As a key member of our team, you will handle all incoming client support requests, resolving issues or escalating them as needed.

Responsibilities

This role involves:

  • Becoming fully versed in our DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM solution, phone system, email system, and other internal applications.
  • Assisting in data conversion processing.
  • Creating and conducting client training sessions.
  • Providing recommendations for improvement in processes.
  • Performing other professional service work as directed by the VP of Client Development.
Requirements

To be successful in this role, you will need:

  • An Associates degree in a business or technical field preferred.
  • MySQL / SQL experience desired, other SQL a plus.
  • Knowledge of Windows server operating systems and IIS.
  • Minimum 1 year of experience in a technology field, imaging technology, or credit union experience.
  • Excellent verbal and written communication skills.
  • Ability to manage several tasks at once.
  • Ability to grasp technical concepts readily.
  • Ability to interact with individuals at all levels.
Compensation

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition, we provide benefits and up to 11 paid federal holidays.



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