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Diagnostic Specialist

2 months ago

Malvern, Arkansas, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences.

Job Summary

We are seeking a highly skilled Diagnostic Specialist to join our team in Malvern, PA. As a Diagnostic Specialist, you will play a critical role in resolving customer concerns using advanced diagnostic processes and techniques.

Key Responsibilities
  • Provide diagnostic support to Field Service Teams using a combination of technical expertise, specialized diagnostic tools, and logged vehicle data review.
  • Conduct hands-on low voltage and HV diagnostic support to ensure accurate and efficient repairs.
  • Produce high-quality documentation in both Service Support and Engineering document systems.
  • Communicate effectively with business partners to support Service needs and drive business growth.
  • Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
  • Support the development of pre-appointment service plans and collaborate with cross-functional teams to drive business success.
Requirements
  • 8+ years of experience in the automotive industry or automotive repair, with a focus on mechanical, thermal, electrical, data processing, and systems integration.
  • Fundamental knowledge and hands-on experience diagnosing electronic concerns with and without OBD/DTC support.
  • Familiarity with terminal interfaces, scripting languages, and experience reading computer code is a plus.
  • Extensive knowledge of and experience with diagnosing and repairing mechanical and thermal systems.
  • Ability to understand, build, and promote the benefits of utilizing structured processes.
  • Excellent written and oral communication skills.
  • Experience working as a Business Partner and understanding the role responsibilities a Business Partner must possess.
What We Offer

Rivian offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability or limitation that requires accommodations to assist you in the search and application process, please email us at .