Customer Service Representative

1 month ago


Tucson, Arizona, United States The Wonderful Company Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Wonderful Company. As a key member of our logistics team, you will be responsible for processing and managing all documentation for principals and customers, ensuring accuracy and timely submission.

Key Responsibilities:

  • Process and manage all documentation (manifests, bills of lading, invoices) for principals and customers, ensuring accuracy and timely submission
  • Coordinate with internal departments to meet KPI targets and improve service delivery
  • Manage data entry of bills, freight details, and booking processes, ensuring all bills are processed and closed within KPI deadlines
  • Liaise with Commercial and Sales teams on rates, and handle customer queries, complaints, and escalations
  • Maintain collaborative relationships with stakeholders and provide support with ad hoc documentation requests
  • Oversee end-to-end processes for coastal shipments, including organizing local cartage and ensuring accurate bookings and container releases
  • Reconcile and submit load lists, coordinate cargo readiness, and ensure export documentation is processed within set timelines
  • Manage customs reports and ensure compliance with vessel schedules
  • Ensure shipping instructions are received in a timely and accurate manner, matching the booking confirmation
  • Coordinate with the shipper, DG Department, and terminals to obtain approvals for loading hazardous cargo

Requirements:

  • 3-5 years of experience in shipping or freight in a similar role
  • Excellent verbal and written communication skills
  • Ability to thrive under pressure and adapt to shifting deadlines
  • Proficiency in Microsoft Office Suite
  • Experience with CargoWise preferred
  • Strong attention to detail with exceptional follow-up and organizational skills

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and detail-oriented individual with a passion for logistics, we encourage you to apply for this exciting opportunity.



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