Accounts and Services Coordinator
3 weeks ago
The estimated annual salary for this position is between $26,000 and $28,400.
Job Title: Customer Accounts RepresentativeIn this role, you will be responsible for driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will work closely with customers who have not renewed their lease agreements to provide personalized solutions and promote timely lease renewal payments.
Key Responsibilities:- Manage customer relationships through proactive communication and relationship-building strategies.
- Analyze customer data to identify opportunities for improvement and implement targeted solutions.
- Collaborate with the Customer Account Manager to set and achieve revenue and renewal goals.
- Develop and execute effective sales strategies to promote lease renewal payments.
- Provide exceptional customer service to drive loyalty and retention.
- Be at least 21 years old with a valid state driver's license and comply with the Company's Driver Qualification Policy; including a satisfactory MVR (driving record).
- Meet DOT requirements to obtain certification in required states.
- Be able to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Maintain a professional appearance.
- Proficient computer skills.
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