Accounts and Services Coordinator

3 weeks ago


Erie, Pennsylvania, United States Aarons Full time

The estimated annual salary for this position is between $26,000 and $28,400.

Job Title: Customer Accounts Representative

In this role, you will be responsible for driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will work closely with customers who have not renewed their lease agreements to provide personalized solutions and promote timely lease renewal payments.

Key Responsibilities:
  • Manage customer relationships through proactive communication and relationship-building strategies.
  • Analyze customer data to identify opportunities for improvement and implement targeted solutions.
  • Collaborate with the Customer Account Manager to set and achieve revenue and renewal goals.
  • Develop and execute effective sales strategies to promote lease renewal payments.
  • Provide exceptional customer service to drive loyalty and retention.
Requirements:
  • Be at least 21 years old with a valid state driver's license and comply with the Company's Driver Qualification Policy; including a satisfactory MVR (driving record).
  • Meet DOT requirements to obtain certification in required states.
  • Be able to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Maintain a professional appearance.
  • Proficient computer skills.


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