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Client Relations Specialist

2 months ago

Portage, Indiana, United States Dan Bizik - State Farm Full time
Position Overview

Dan Bizik - State Farm Agency is seeking a dedicated and professional individual to fill the role of Customer Service Representative. This position is designed for those who excel in customer interaction and are committed to delivering exceptional service in a supportive environment.

Key Responsibilities:

  • Manage incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
  • Utilize a customer-centric approach to educate clients about various insurance solutions.

What We Offer:

  • Competitive salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Preferred experience in customer service within an office environment.
  • Strong communication skills, both written and verbal.
  • Self-motivated and detail-oriented.
  • Proactive problem-solving abilities.
  • Team-oriented mindset.
  • Ability to assess customer needs effectively.
  • Capability to build rapport with clients.
  • Must be able to obtain a Property Casualty license.
  • Must be able to obtain a Life and Health license.

This position is with a State Farm independent contractor agent. Employees must successfully complete any necessary licensing and training programs. State Farm agents operate independently and are responsible for hiring their own staff.