Passport Support Associate

2 days ago


Tucson, Arizona, United States Allied Government Solutions Full time
Job Overview

We are seeking a highly skilled and detail-oriented Passport Support Associate to join our team at Allied Government Solutions, Inc. in Tucson, AZ. As a key member of our Passport Processing Team, you will play a vital role in supporting the processing of US Passports and US Passport ID cards for travel abroad.

The ideal candidate will possess excellent customer service skills, be able to work in a fast-paced environment, and have a strong attention to detail. If you are a team player with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Process passport applications and supporting documents in a timely and efficient manner
  • Provide exceptional customer service to passport applicants via phone, email, and in-person
  • Operate various computer systems and office equipment to prepare, process, and mail passports and related documents
  • Perform data entry, filing, scanning, and retrieving data with high accuracy
  • Meet productivity and quality standards while working in a team environment
Requirements
  • Bachelor's degree or equivalent experience in a related field
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong attention to detail and organizational skills
  • Proficiency in MS Office and ability to learn new software
  • Ability to pass a government background check and obtain a Moderate Risk Public Trust (MRPT) certification
What We Offer
  • Competitive hourly rate
  • Opportunity to work in a dynamic and growing company
  • Professional development and training opportunities
  • Collaborative and supportive team environment
  • Generous benefits package, including medical, dental, and vision insurance


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