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Technical Support Specialist
2 months ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Esri. As a Technical Support Specialist, you will play a critical role in providing world-class technical support to our customers, ensuring their success and enabling them to make effective, intelligent geospatial decisions.
Key Responsibilities- Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting.
- Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies.
- Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
- Maintain comprehensive case documentation in customer relationship management (CRM) system.
- Work in other technical areas of software support as needed, such as identifying issues and logging defects.
- 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
- Professional experience providing customer service and troubleshooting with customers and users.
- Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise.
- Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
- Proficient time management skills.
- US citizenship and ability and willingness to obtain a security clearance.
- Bachelor's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
- Professional experience with Esri software or various software systems.
- Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
- Master's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change.
We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology.
