Technical Support Specialist

1 month ago


Redlands, California, United States Esri Full time
About the Role

We are seeking a highly skilled Support Specialist to join our team at Esri. As a key member of our technical support team, you will play a critical role in providing world-class support to our customers, ensuring their success and enabling them to make informed, data-driven decisions.

Responsibilities
  1. Provide exceptional technical support and customer service to Esri end-users through effective communication and efficient troubleshooting.
  2. Identify, understand, and articulate solutions for customer issues, including the usage and performance of database technologies and related systems.
  3. Work collaboratively in a fast-paced, dynamic environment to innovate new and creative solutions to complex issues.
  4. Maintain comprehensive case documentation in our customer relationship management (CRM) system.
  5. Contribute to other technical areas of software support as needed, including identifying issues and logging defects.
Requirements
  • 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
  • Professional experience providing customer service and troubleshooting with customers and users.
  • Working knowledge and familiarity with the configuration, usage, and performance of database management systems such as Microsoft SQL, PostgreSQL, Oracle, or SAP Hana.
  • Ability to communicate effectively with customers of varying technical aptitudes in both GIS and information technology.
  • Strong time management skills.
  • Bachelor's degree in a relevant field, such as geography, computer science, data science, engineering, mathematics, or GIS.
Preferred Qualifications
  • Professional experience with Esri software or various software systems.
  • Background in software support or technical customer service with direct end-user contact.
  • Experience with current technology implementation patterns, including service-oriented and cloud.
  • Master's degree in a relevant field.
What We Offer

At Esri, we offer a competitive total rewards package, including industry-leading health and welfare benefits, a 401(k) and profit-sharing program, minimum accrual of 80 hours of vacation leave, and opportunities for personal and professional growth.

Base salary is one component of our total rewards strategy, and compensation decisions take into account many factors, including skill sets, experience, and training.

A reasonable estimate of the base salary range for this role is $58,240—$93,600 USD.



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