Optical Care Specialist

4 weeks ago


Madison, Wisconsin, United States LUXOTTICA OF AMERICA INC Full time
Job Title: Target Optical Eyecare Advisor

Job Summary: We are seeking a highly skilled and enthusiastic Eyecare Advisor to join our team at Target Optical. As a key member of our team, you will be responsible for delivering exceptional patient service and ensuring all patients receive the highest quality of care.

Main Responsibilities:

  • Provide exceptional patient service, ensuring all patients receive the highest quality of care.
  • Greet customers promptly and show urgency in providing service to customers and satisfying their needs.
  • Determine the reason for the customer's visit and explain how to shop at Target Optical.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with optician, Doctor, or Retail Management when necessary.
  • Show patience and courtesy to indecisive or difficult customers and patients.
  • Perform work accurately and thoroughly despite time pressure and customer volume.
  • Identify situations involving unsatisfied customers and act quickly for resolution.
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handle and file all patient records in an organized and efficient manner.
  • Place contact lens orders, process shipments, and properly submit invoices for payment.
  • Accurately operate the POS system, collecting proper payment and maintaining a high level of customer satisfaction.
  • Take pride in the appearance of the store and show initiative in keeping the displays clean, attractive, and organized.
  • Inform management of potential safety opportunities and demonstrate safe work practices.
  • Comply with all safety and regulatory requirements, ensuring supplies and chemicals are stored and used appropriately.

Requirements:

  • Demonstrate good product knowledge and take initiative to accurately describe the features and benefits of various lenses and products.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Communicate effectively with patients, colleagues, and management, providing excellent customer service and resolving issues promptly.
  • Meet or exceed sales and customer satisfaction targets, while maintaining a high level of professionalism and integrity.

About Us: Target Optical is a leading provider of eye care services, committed to delivering exceptional patient service and ensuring all patients receive the highest quality of care. We are an Equal Opportunity Employer and welcome applications from qualified candidates.



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