Consumer Insights Strategist

3 weeks ago


Los Angeles, California, United States Our Place Full time
Consumer Insights Manager Job Description

We're looking for a skilled Consumer Insights Manager to join our team at Our Place. As a key member of our organization, you'll be responsible for executing research to learn about our customers and the marketplace. You'll partner with cross-functional stakeholders to turn insight into action and influence company strategy.

Key Responsibilities:
  • Execute the company's Learning Plan to support major company moments, new product innovation, and custom ad hoc and recurring research.
  • Design and program custom quantitative surveys targeting Our Place customers and relevant General Population audiences.
  • Perform analysis of quantitative data within survey platforms, Excel, or similar tools.
  • Craft clear and actionable presentations for stakeholders.
  • Partner with Product Development, Marketing, Customer Experience, and UX teams to ensure insights needs are met and projects supporting these teams are completed on-time and on-budget.
  • Balance requested research from business partners while proactively recommending research and analysis to support business objectives.
  • Manage multiple projects concurrently with executive-level visibility.
  • Leverage consumer insights best practices and apply those principles to new research projects.
  • Recommend relevant third-party vendors and learn new insights tools as needed.

Requirements:
  • 3-5+ years of professional experience in a relevant field, preferably in Consumer Packaged Goods or Durables industry
  • Experience working on a brand-side consumer insights team or at a quantitative research vendor conducting primary research with limited supervision
  • Intermediate to Advanced Excel skills
  • Working knowledge of statistics and how to apply in a research setting
  • Experience programming complex surveys in research platforms (e.g. Qualtrics, Decipher)
  • Experience with survey analysis tools such as DisplayR, SPSS, Q, or similar
  • Experience with DIY research tools

What We Offer:
  • An incredible mission centered around connection, representation, and celebration
  • Top of market compensation
  • Meaningful equity
  • Excellent medical benefits
  • Open vacation time and generous parental leave
  • Synchronized Time Off (STO) - periodic days of rest we take together as a team
  • A team of kind, compassionate people
  • A People Operations department focused on growth, development, and learning
  • Lots of Our Place products


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