Sales & Customer Experience Representative

6 days ago


Mt Pleasant, South Carolina, United States Massage Envy Full time

Overview

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We're seeking a highly skilled Sales & Customer Service Associate to join our team at Massage Envy Mount Pleasant. As a critical member of our client care team, you'll play a key role in delivering exceptional customer experiences and promoting the value of Total Body Care.

Salary: Competitive base pay of $14-$16/hour plus bonuses and commissions, with estimated annual earnings ranging from $29,120 to $33,280 (based on 40 hours/week).

Job Description

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  • Provide outstanding customer service and help clients feel valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base both in-person and through phone/email outreach.

Required Skills and Qualifications

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  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Be a critical thinker with excellent math and computer skills and the ability to multitask.
  • Have great people skills and be able to establish positive relationships with guests.
  • Be a supporter of total body care with a general knowledge of massage and skin care services.

Benefits

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  • Competitive compensation package.
  • Employer-paid healthcare including medical, dental, and vision plans.
  • Matching 401(k).
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work/life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 25-40% off all products.

Culture & Support

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  • Trained leadership that is invested in your success.
  • Award programs (like Sales Associate of the Year).
  • A caring community that strives to celebrate individuality and share knowledge.


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