Customer Relationship Management Specialist

3 days ago


White Plains, New York, United States Wilson Elser - Business & Legal Professionals Full time
CRM Administrator Role at Wilson Elser

We are seeking a highly organized and collaborative CRM Administrator to join our Marketing Technology team.

This full-time position is located in our White Plains, NY office or can be remote. The ideal candidate will manage and enhance the functionality of our CRM system, work closely with various team members to understand business needs, and implement solutions.

The successful candidate will be responsible for maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions.

Salary: $87,000—$103,000 USD

About the Job Description

This role involves:

  • Improving marketing and business development teams' performance through CRM administration and consultation.
  • Executing email marketing through the CRM, establishing metrics, and improving email marketing performance.
  • Providing system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
  • Creating, managing, and optimizing complex workflow rules, data validation, and approval processes.
  • Analyzing data to provide insights into team operations, effectiveness, and productivity.

Key Qualifications:

  • 2+ years of CRM Administration experience; preferably with Hubspot.
  • Experience working directly with marketing teams and implementing their requirements in the CRM system.
  • Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
  • Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
  • Strong communication, collaboration, and problem-solving skills.
  • Bonus points for any Hubspot certifications.
About Us

Wilson Elser - Business & Legal Professionals is a leading defense litigation law firm with more than 1,250 attorneys in 44 offices throughout the United States. We rank among the top 200 law firms identified by The American Lawyer and 43rd in the National Law Journal's survey of the nation's largest law firms.

We're committed to attracting and retaining professionals who value teamwork, collaboration, client service, and innovation. Our benefits package includes an outstanding 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details will be provided if you receive an offer of employment.



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