Client Access Operations Supervisor

2 weeks ago

Rolla, Missouri, United States Burrell Behavioral Health Full time
Job Description:

Job Title: Client Access Operations Supervisor
Location: Remote

Department: Client Services

Employment Type: Full-time

Job Summary:

We are looking for a skilled and committed Client Access Operations Supervisor to lead the professional and technical functions of our client access division. In this vital position, you will ensure compliance with established policies and procedures while guiding the team to meet organizational goals centered on client satisfaction, employee engagement, quality service, and operational performance. If you excel in a leadership role and are passionate about delivering outstanding client experiences, we would like to hear from you.

As the Client Access Operations Supervisor, your key responsibilities will include overseeing the overall performance and effectiveness of the client access team. Your primary tasks will encompass staff training and development, accuracy assessments of timecards, coaching, performance reviews, process enhancement, collaboration with both internal and external partners, conducting audits, and formulating and executing action plans.

The Client Access Operations Supervisor position offers...
  • Comprehensive Employee Benefits Package
  • Telehealth Services
  • Employee Support Programs
  • Generous Paid Time Off
  • Positive Workplace Culture - An environment that fosters employee well-being, respects individual dignity, and actively promotes a healthy and engaged workforce
  • Retirement Savings Options
Key Responsibilities:
  • Provide direct oversight and guidance to the client access team, ensuring compliance with policies and procedures.
  • Conduct timecard accuracy assessments, staff coaching, training, and performance evaluations.
  • Collaborate on initiatives for process enhancement and the development and execution of action plans.
  • Represent the organization professionally in both internal and external meetings.
  • Develop, implement, and manage audits related to client experience and operational accuracy.
  • Conduct on-site evaluations and ensure supervisors are performing regular site assessments.
  • Deliver documented feedback and communication to stakeholders regarding staff development, process improvements, and workflow issues.
Education and/or Experience Qualifications:
  • High School Diploma or equivalent
  • Preferred 2 years of prior management experience
  • Preferred experience in customer service
Additional Qualifications:
  • Exceptional written and verbal communication skills
  • Strong organizational abilities
  • Proficient in computer usage and capable of working independently
  • Excellent typing proficiency
  • Successful completion of background checks, including criminal record, driving record, and abuse/neglect checks
  • Completion of New Hire Orientation and training programs
  • Valid driver's license, acceptable driving record, and current auto insurance
  • Ability to exert up to 10 pounds of force occasionally for sedentary tasks
Keywords: Client Access Operations Supervisor, Customer Service, Leadership, Process Enhancement, Auditing, Staff Development

Position Perks & Benefits:

Paid time off: Full-time employees receive an attractive time off package to balance work and personal life

Employee benefits package: Full-time employees receive health, dental, vision, retirement, life insurance, and more

Comprehensive training: Initial, ongoing, and supportive training programs

Career advancement: Opportunities for promotion from within

Supportive work environment: A culture that promotes well-being, values individuals, and encourages health and happiness

Burrell Behavioral Health is dedicated to:

A commitment to enhancing client care, alleviating the financial strain on community mental health centers through resource sharing, advocating for increased access to mental health and substance use care, and evolving the behavioral health sector to better serve our clients.

As a provider of behavioral and community mental health services, we value diversity, equity, and inclusion within our workforce and encourage applications from individuals with diverse backgrounds and experiences. If you are passionate about empowering local communities and promoting health equity, we invite you to consider our mission-driven organization that is dedicated to fostering a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, encouraging applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, veteran status, or other non-work-related factors.

Burrell Behavioral Health maintains a Smoke and Tobacco Free Workplace.

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