Membership Experience Specialist
3 weeks ago
Hourly Rate: $16.00 - $18.00 per hour
About the Job: As a Membership Experience Specialist, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, answering phones, checking members into the system, handling new member sign-ups, and facilitating needed updates to member accounts. You'll also respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed. Additionally, you'll maintain the neatness and cleanliness of the club, ensuring a positive experience for all visitors.
Essential Duties: Some of your key responsibilities will include:
• Greeting members, prospective members, and guests, providing exceptional customer service.
• Handling front desk related activities, including answering phones, checking members into the system, and new member sign-ups.
• Maintaining the neatness and cleanliness of the club, ensuring a positive experience for all visitors.
• Responding to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
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