Branch Service Manager

3 days ago


Winona, Minnesota, United States Rihm Kenworth- Winona Full time
Job Title: Branch Service Manager

Rihm Family Companies is seeking a highly skilled and experienced Branch Service Manager to join our team at Rihm Kenworth-Winona. As a key member of our service department, you will be responsible for managing and supervising daily operations, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Develop and implement departmental budgets and goals, working closely with the Controller, Branch Manager, and Director of Service.
  • Supervise and train service employees, including technicians, service writers, and lot porters/generalists, to ensure they meet performance expectations and adhere to company policies.
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with factory and vendor representatives to ensure seamless communication and resolve any issues that may arise.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements to maintain a safe and compliant working environment.
Requirements:
  • 5+ years of experience in an automotive or truck service department, with at least 1 year of supervisory experience.
  • Advanced analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, employees, and external partners.
  • Proficiency in basic business software applications, including MS Office.
Preferred Qualifications:
  • Associate's degree in business or management.
Work Environment:

The Branch Service Manager will work in a fast-paced service environment, with regular exposure to heavy equipment, tools, and chemicals. The ideal candidate will be able to lift up to 50 pounds, stand for long periods, and work in a variety of weather conditions.

Rihm Family Companies is an Equal Opportunity Employer, committed to treating all employees and applicants equitably based on merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.



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