Branch Service Manager

2 days ago


Winona, Minnesota, United States Rihm Kenworth- Winona Full time
Job Title: Branch Service Manager

At Rihm Family Companies, we are seeking a highly skilled and experienced Branch Service Manager to lead our Branch Service Department. As a key member of our team, you will be responsible for managing and supervising daily operations, ensuring the highest level of customer satisfaction, and driving business growth.

Key Responsibilities:
  • Develop and implement departmental budgets and goals in conjunction with the Controller, Branch Manager, and Director of Service.
  • Supervise and train service employees, including technicians, service writers, and lot porters/generalists.
  • Directly oversee and work with Service Writers to achieve best customer outcomes.
  • Participate in decision-making regarding employment actions, including hiring, promotions, transfers, disciplinary actions, and terminations.
  • Coach and take corrective action, especially regarding safety matters, accidents, and near misses.
  • Oversee implementation and maintenance of employee training schedules.
  • Monitor and manage technician time records and approve for payroll.
  • Hold regular employee meetings to foster open communication and meet employee training and development needs.
Requirements:
  • 5+ years of experience in an automotive or truck service department.
  • 1+ years of successful supervisory experience.
Preferred Qualifications:
  • Associate's degree in business or management.

We offer a competitive compensation package, including a generous PTO plan, medical, dental, and vision coverage, 401(k) savings plan with employer match, and more. If you are a motivated and organized individual with a passion for leadership and customer satisfaction, we encourage you to apply.



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