Senior Wireless Support Specialist
3 weeks ago
Job Summary:
DISH is seeking a highly skilled Senior Analyst to join our Wireless Experience Support team. As a key member of our team, you will be responsible for providing expert-level support for our wireless network operations.
Key Responsibilities:
- Provide on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business.
- Develop and maintain technical documentation and workflows to ensure efficient troubleshooting and issue resolution.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Develop and implement process improvements to enhance customer experience and reduce issue resolution times.
- Provide training and guidance to junior analysts to ensure knowledge transfer and continuity.
Requirements:
- Bachelor's degree in a quantitative field such as math, science, or business analytics.
- 1+ years of experience in data analytics or a related field.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
About DISH:
DISH is a leading provider of satellite television services, live-streaming, and on-demand programming. We are committed to delivering exceptional customer experiences and innovative solutions to the market.
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