Senior Wireless Support Specialist

3 weeks ago


Littleton, Colorado, United States DISH Full time

Job Summary:

DISH is seeking a highly skilled Senior Analyst to join our Wireless Experience Support team. As a key member of our team, you will be responsible for providing expert-level support for our wireless network operations.

Key Responsibilities:

  • Provide on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business.
  • Develop and maintain technical documentation and workflows to ensure efficient troubleshooting and issue resolution.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and implement process improvements to enhance customer experience and reduce issue resolution times.
  • Provide training and guidance to junior analysts to ensure knowledge transfer and continuity.

Requirements:

  • Bachelor's degree in a quantitative field such as math, science, or business analytics.
  • 1+ years of experience in data analytics or a related field.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

About DISH:

DISH is a leading provider of satellite television services, live-streaming, and on-demand programming. We are committed to delivering exceptional customer experiences and innovative solutions to the market.



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