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Customer Service Representative

2 months ago

Columbus, Georgia, United States MR Electric of Columbus GA Full time

About MR Electric of Columbus GA

We are a leading provider of electrical services in Columbus, GA, dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support and service.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and in-person interactions
  • Identify customer needs and provide solutions that meet their expectations
  • Utilize best practices in customer service techniques to build rapport and relationships with customers
  • Document all customer interactions and maintain accurate records
  • Meet personal and team performance metrics
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Requirements

  • High school diploma or equivalent required; previous experience in customer service or a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and prioritize tasks effectively
  • Basic computer skills and proficiency in customer management software
  • Bilingual skills a plus

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment