Customer Support Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team at Five Star Call Centers as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients by handling incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Manage large volumes of inbound calls, ensuring timely and efficient resolution of customer queries
- Follow established communication scripts to handle various customer topics
- Identify customer needs, clarify information, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise, and maintain a positive and professional tone in all interactions
- Flexibility to cross-train as requested, and remain available for scheduled shifts
Requirements:
- Previous 3-6 months of customer service or customer support experience, preferably in a call center or office setting
- Basic computer skills and ability to type 20-25 words per minute accurately
- Strong phone and verbal communication skills, along with active listening abilities
- Must be 18 years of age and pass a background check in accordance with state and federal laws
Working Conditions:
- Work-from-home environment, with a dedicated workspace and reliable high-speed internet connection
- Bring Your Own Device (BYOD) policy, requiring a laptop or desktop computer meeting specific hardware and software requirements
Compensation and Benefits:
- Starting pay - $14/hour, with shift differential (extra $1/hr for nights and weekends)
- Work hours - Shifts between 8:00am-10:00pm (EST), with a rotating schedule including every other weekend
- Paid training - typically 1-3 days in length, with the opportunity to convert to regular full-time or part-time employment pending attendance and performance
This is a temporary position, expected to last through the end of the year, with the potential for conversion to regular employment. If you are a motivated and customer-focused individual looking for a dynamic work environment, we encourage you to apply for this exciting opportunity at Five Star Call Centers.
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