Customer Service Representative

2 weeks ago


Columbus, Georgia, United States Five Star Call Centers Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities:
  • Manage large volumes of inbound and outbound calls, emails, and chats to provide high-quality customer service.
  • Follow established communication scripts to handle customer inquiries and concerns.
  • Identify customer needs, clarify information, and provide solutions and alternatives to meet their expectations.
  • Access company and client resources to accurately handle customer interactions.
  • Upsell products and services to customers when opportunities arise.
  • Work independently and as part of a team to achieve customer satisfaction and business goals.
Requirements:
  • Previous 3-6 months of customer service or customer support experience.
  • Basic computer skills and ability to learn new software and systems.
  • Strong phone and verbal communication skills, with active listening and problem-solving abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer:
  • Starting pay of $14/hour, plus shift differential.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success.

At Five Star Call Centers, we are committed to providing exceptional customer service and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.



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