Collections Specialist

4 weeks ago


Hoffman Estates, Illinois, United States The LaSalle Group Full time

Collections Representative Job Summary:

LaSalle Network is seeking a highly motivated and detail-oriented Collections Representative to join our team. As a Collections Representative, you will be responsible for reducing delinquency on assigned accounts, monitoring and maintaining assigned accounts, and providing exceptional customer service regarding collection issues.

Key Responsibilities:

  • Reduce delinquency on assigned accounts through effective communication and follow-up with customers and branch personnel.
  • Monitor and maintain assigned accounts to ensure timely and accurate processing.
  • Provide exceptional customer service regarding collection issues, resolving customer and branch questions in a timely and professional manner.
  • Establish and maintain effective and cooperative working relationships with branch personnel and co-workers.
  • Handle a high volume of outgoing calls to assigned delinquent customers and incoming phone calls, regardless of assigned branches.

Requirements:

  • Working knowledge of Excel, Outlook, and Word.
  • Knowledge of Billing, Collections, and Accounts Receivable procedures.
  • High school diploma or equivalent.
  • Detail-oriented and well-organized with excellent written and verbal communication skills.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

LaSalle Network is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. If you are a motivated and detail-oriented individual with a passion for customer service and collections, we encourage you to apply for this exciting opportunity.



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