Senior Client Service Manager

1 week ago


Birmingham, Michigan, United States Hylant Full time
Job Title: Senior Client Service Manager

At Hylant, we're seeking a highly skilled Senior Client Service Manager to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:
  • Lead client service efforts for assigned book of business, ensuring timely and effective resolution of client needs.
  • Collaborate with sales staff to onboard new clients, ensuring accurate and thorough client files and agency management system information.
  • Develop and implement cost-effective Property and Casualty solutions to cover risk appropriately, driving business growth through account rounding efforts.
  • Serve as a subject matter expert and advisor for escalated client service matters, mentoring and coaching less experienced service team members.
  • Manage client renewal process, ensuring all necessary activities are completed and meet appropriate timing and quality standards.
Requirements:
  • Bachelor's degree in business, insurance, risk management, or similar field of study.
  • Seven (7) or more years of insurance client service experience.
  • Active Property & Casualty License.
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
  • CIC or CRM Designation encouraged.
About Hylant:

Hylant is a full-service insurance brokerage with over 20 offices in eight states. We're a multi-year recipient of Best Places to Work in Insurance, and we're committed to strengthening and protecting the businesses, employees, and communities of our client family. We're proud to be an equal opportunity workplace, and we welcome applicants from diverse backgrounds.



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