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Operations Assistant Manager

2 months ago

Fresno, California, United States Mattress Firm Full time
Now Hiring

Position: Assistant Operations Manager

Is your current job not fulfilling? Transform it into a rewarding career at Mattress Firm.

Benefits Include:
  • Exceptional career advancement opportunities through hands-on training and development programs.
  • 401(k) plan with employer contributions.
  • Mental health and life resources.
  • Comprehensive medical, dental, prescription, and vision coverage.
  • On-demand payment options.
  • Base salary or unlimited commission potential.
  • Employee discounts on mattresses, sleep accessories, electronics, travel, and loans.

Key Responsibilities:
  • Support the efficient daily operations of the distribution center (DC).
  • Assist in achieving overall financial targets of the DC in relation to budget.
  • Foster a culture of trust, open communication, and teamwork.
  • Ensure alignment with strategic goals and convey the organization's mission and values to the team.
  • Engage with team members through regular meetings.
  • Conduct one-on-one meetings with direct reports at least bi-monthly.
  • Ensure compliance with operational processes, policies, and procedures.
  • Maintain the DC to meet company standards for appearance, cleanliness, and functionality.
  • Identify opportunities for continuous improvement within the DC.
  • Facilitate the resolution of customer service challenges.
  • Verify driver payroll for accuracy.
  • Conduct necessary physical inventory counts; review discrepancies and implement corrections.
  • Ensure the use of appropriate safety equipment and uphold a safe working environment by adhering to all safety policies and procedures.
  • Follow all company policies and execute standards for appearance and functionality, ensuring proper brand representation.
  • Complete all required training modules and certifications on time.
  • Implement performance improvement plans for team members, and manage disciplinary actions as per company policy.

Additional Responsibilities:
  • Participate in monthly DC-wide meetings to discuss organizational successes and opportunities, addressing any questions or concerns.
  • Assist Loss Prevention with audits related to safety and loss prevention.
  • May be responsible for training and retraining team members and contract employees on safety protocols.
  • May oversee employee time records and approve leave requests according to policy.
  • May participate in the recruitment and hiring process for potential DC team members.
  • May manage the DC in the absence of the DC leader.
  • May assist in coaching conversations and administering disciplinary actions.
  • May lead or participate in daily stand-up meetings at the start of each shift.
  • May play an active role in onboarding and training new DC team members.
  • Execute company initiatives and other tasks as requested by supervisors.
  • Enhance job knowledge by engaging in educational opportunities.
  • Contribute ideas for optimizing team and departmental performance.

Professional Experience:
  • Minimum of 2 years related experience.
  • Experience in a warehouse environment.
  • Ability to lift or move up to 100 pounds.
  • Frequent sitting, standing, walking, talking, and hearing.
  • Frequent use of hands and fingers, reaching with arms, and occasional stooping, kneeling, crouching, or crawling.

Compensation:
Up to $66,560 annually

Diverse candidates are encouraged to apply.

Mattress Firm is an equal opportunity employer committed to maintaining a non-discriminatory work environment, ensuring no discrimination against any applicant or employee based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is dedicated to fostering a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.