Senior Customer Service Operations Manager

3 weeks ago

Kent, Washington, United States 3DR Labs, Inc. Full time

**Overview:**

3DR Labs, Inc., a leading provider of 3D medical image post-processing services, is seeking a highly skilled Senior Customer Service Operations Manager to join our team. This role will be responsible for the day-to-day operations of our customer support team, ensuring seamless communication with customers and internal stakeholders.

**Job Summary:**

The Senior Customer Service Operations Manager will oversee the customer support team, focusing on delivering exceptional service, improving operational efficiency, and driving business growth. The ideal candidate will have a strong background in customer service, leadership, and process improvement.

**Responsibilities:**


  • Lead the customer support team, providing guidance and coaching to ensure exceptional customer service.
  • Develop and implement process improvements to increase operational efficiency and reduce costs.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Analyze data to inform decision-making and drive business outcomes.
  • Maintain high standards of customer service, ensuring timely and effective resolution of customer issues.
  • Stay up-to-date with industry trends and best practices, applying knowledge to improve processes and enhance customer experiences.

**Requirements:**

To be successful in this role, you will need:


  • A bachelor's degree in a related field, such as business administration or communications.
  • At least 2 years of experience in a customer-facing role, with a focus on leadership and process improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business outcomes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

**Benefits:**

As a Senior Customer Service Operations Manager at 3DR Labs, Inc., you can expect:


  • A competitive salary range of $85,000 - $110,000 per year, based on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.

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