**Local Operations Manager**

2 months ago


Rochester, New York, United States Frontier, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Local Operations Manager to join our team at Frontier, Inc. As a key member of our operations team, you will be responsible for leading a team of field technicians and overseeing the installation and maintenance of our fiber-optic network.

Key Responsibilities
  • Leadership and Management: Provide guidance and direction to a team of field technicians, ensuring they have the necessary resources and support to meet their goals and objectives.
  • Operational Excellence: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Customer Focus: Foster strong relationships with customers, ensuring their needs are met and exceeded through effective communication and issue resolution.
  • Team Development: Identify and develop the skills and abilities of team members, providing training and coaching to enhance their performance and career growth.
  • Business Acumen: Analyze business data and trends to inform strategic decisions, drive revenue growth, and optimize resource allocation.
  • Community Engagement: Represent Frontier, Inc. in the community, building relationships with local stakeholders and promoting our brand and services.
Requirements
  • Leadership Experience: 5+ years of supervisory experience in an operations environment, with a proven track record of success.
  • Technical Knowledge: Strong understanding of fiber-optic technology, network infrastructure, and telecommunications systems.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, employees, and external partners.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Education: High school diploma or equivalent required; bachelor's degree in a related field preferred.
What We Offer
  • Competitive Salary: $70,000 to $138,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision, and prescription drug coverage, as well as 401(k) matching and tuition assistance.
  • Opportunities for Growth: Career advancement opportunities, professional development, and a supportive work environment.

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