Ancillary Product Coordinator

2 days ago

Spartanburg, South Carolina, United States Security Finance Full time

Job Summary

Security Finance is seeking a detail-oriented Ancillary Product Coordinator to maintain and manage products related to customer accounts. As an Ancillary Product Coordinator, you will process Vehicle Service Contract (VSC) charges, handle VSC and Guaranteed Asset Protection (GA) cancellations, analyze repossession charges, and more.

Key Responsibilities

  • Process VSC charges, including verifying, submitting initial contracts, reconciling, and remitting invoices
  • Handle VSC and GA cancellations by crediting refunds to customer accounts
  • Analyze repossession charges to determine appropriate account adjustments or expenses for branches
  • Process and track Collateral Protection Insurance (CPI), GAP, and third-party claims
  • Negotiate with claim adjusters to maximize recovery amounts
  • Manage bankruptcy communications, including sending letters regarding lapsed and maintaining accurate records
  • Open and distribute mail and forward document packages to CPI insurance carrier
  • Monitor CPI carrier email correspondence and distribute documents to branches
  • Cross train for and provide backup to all other ancillary product duties
  • Maintain prompt and regular attendance

Requirements

  • High School Diploma or GED
  • 6 months to 1 year of experience in accounting and/or financial ancillary products
  • Basic knowledge of the principles and products typical of automobile lending (preferred)
  • Proven experience learning new software and branch systems
  • Strong communication skills, both verbal and written
  • A solid background in maintaining effective working relations with customers, agencies, and colleagues
  • Proficiency in Microsoft Office; experience with OnBase is a plus

What We Offer

  • TOP-of-the-line training - We are committed to helping you build a solid foundation and excel in your role.
  • An EXCELLENT benefits bundle – Enjoy comprehensive medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
  • Community Service - Be part of a company that actively contributes to local charities, food banks, educational institutions, and more.
  • Growth Potential – We believe in fostering our employees' talents and providing pathways for career advancement.

At Security Finance, we pride ourselves on delivering easy and safe installment loans and income tax services to our communities. Our conveniently located branches enable us to provide personal service from trusted professionals who truly care. We are dedicated to being good stewards of our community, helping our neighbors in times of need, and treating every customer with the respect they deserve.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

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