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Implementation Specialist

2 months ago


Wayne, Pennsylvania, United States AssetWorks Inc Full time
Job Summary

The AssetWorks Inc. Implementation Consultant will play a pivotal role in the successful deployment of our software solutions. This individual will work closely with external customers and internal departments to ensure seamless implementation and adoption of our products.

Key Responsibilities
  • Conduct thorough business process analysis and document requirements definitions.
  • Collaborate with customers to design and configure systems that meet their workflow needs.
  • Develop and communicate effective change management strategies.
  • Translate customer requirements into functional and technical specifications.
  • Manage testing cycles with customers to ensure end-user acceptance of system designs and enhancements.
  • Deliver high-quality training classes for both train-the-trainer and end-user-oriented sessions.
  • Support live operations transitions for customers and perform troubleshooting as needed.
  • Develop and deliver engaging presentations and reports.
Requirements
  • Bachelor's degree in Business Management and/or Computer Science, preferred.
  • 3-5 years of professional experience, with 2 years in software implementation.
  • Experience working with proprietary software solutions.
  • Excellent communication, problem-solving, and active listening skills.
  • Strong attention to detail and commitment to quality work.
  • Ability to thrive in a deadline-driven environment with changing priorities.
  • Proficiency in Microsoft Office Suite 365, particularly Excel, PowerPoint, and Visio.
  • Familiarity with Oracle and MSSQL relational database platforms.
  • Knowledge of software development methodologies.
Benefits
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401k with employer match.
  • Annual Company Bonus
  • Career growth and mentoring opportunities.
  • Tuition Reimbursement Program
  • Employee rewards and recognition programs
  • Optional Employee Stock Purchase Program with company match
  • Pet insurance
  • TicketsatWork program
  • Referral bonuses
  • Employee engagement events
  • Flexible remote work arrangements